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PH: 480-783-3270
4580 E. Rolling Ridge Road, S.V, AZ 85140

orders@acsignco.com
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Terms & Conditions

Shop Hours: 
Usually Monday-Friday 9am to 5pm (except weekends & holidays) We also may have to close periodically for emergencies or other times without notice. Our little store is a service we offer, not a requirement and is stocked when we are able to. We stock Basic polo's and Friday shirts ONLY....all other items need to be ordered online.



 

When orders are Placed: 
ALL orders placed on the website are considered CUSTOM because in most cases we don't order the apparel until an order has been placed.  We do not overstock a lot of items because we can get our products fairly quickly from our suppliers. If you want to pick up your order, simply state that in the comments section (we will remove any shipping charges and will call you when your order is ready.)

You will be sent a confirmation email when your order is placed, if you don't see it show up within a few minutes of placing your order, check your spam folder.  Be sure to check your confirmation email for any errors (eg: address, etc), and stay tuned for any follow-up emails (eg: your card was declined etc.) If you place an order over the phone, it is your responsibility to look over the confirmation email to ensure your order was placed as you’d like.



 

Payment Policy: 
We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, and PAYPAL. If you want to pay by check you will need to do so through PAYPAL or arrangements made with management.   Funds will be taken out upon order. 

When placing an online order, your card is not run automatically at check out. We look over your order before running your card (soonest available business day). If for some reason, your card comes back as declined, we notify you by the email you provided at checkout. You will then need to contact us and correct the error. We only begin processing your order once payment is provided.



 

Delivery Date: 
We strive to complete each order as quickly and efficiently as possible, because each order is custom to each customer, it takes more time than just purchasing blank items.  We try to get everything out within 7-12 BUSINESS days (M-F) but during Peak seasons (Summer just before school) and (Fall just before winter) it may take up to 12-15 BUSINESS days (M-F) to custom make the orders. In off-peak seasons,  MOST orders get out around 7 business days. You can check on the exact status of your order by emailing or calling.



 

Shipping Policy: 
We ship anywhere in the US (anywhere outside of Arizona may incur a higher shipping cost than standard AZ shipping) We ship Priority Mail through the U.S. Postal Service and NOT UPS or FEDEX. Tracking numbers are available upon request. Be sure to double check the shipping address you provide. If you provide an incorrect address AND your package comes back to us, you will be responsible for additional shipping costs if we have to reship. If your package does NOT come back to us, we will not replace the order.



 

Sizing Policy: 
The sizing charts can be found in the “additional images” section of the ordering pages or as a chart listed to the right of the main picture. These sizing charts are provided by the manufacturer, which we provide for your convenience. Keep in mind that sizing with all manufacturers can be different from one another. In order to get the best fit for you or your child, you can use these charts, or you can come down to our store to get sizing. If you get your uniforms, and they do not fit, we do free exchanges (see Exchange policy). Keep in mind we do NOT provide free shipping for exchanges.



 

Return Policy: 
We will not return any items that have been washed, worn, or personalized (besides the regular school logo).  We will return any items damaged that is clearly our fault. We will not replace items damaged due to wear and tear.
 


If we misspell anything personalized we will replace the item for free as long as the original order (from website) doesn't have the misspelling.  

We will make a return up to 30 days from the purchase date. Returns will be debited back to the credit card used to purchase with or cash if purchased with cash.



 

Exchange Policy: 
We can return or exchange items within 30 days of purchase as long as they have NOT been worn (beyond trying them on), washed or damaged (unless the damage is clearly our fault).  

You can either bring the items to exchange/return to our office or mail them back to us. If we have the new items in stock at that time, we will exchange immediately, however if we do not have the items in stock we will have to order the replacement pieces in which can take a little time. 

If you are mailing them in for exchange, include your contact information and details of what you are wanting to exchange. When your exchange is complete, you can either pick it up at our store OR you can pay to ship it back to you ($6.50). We will call you to arrange these details. We will not reimburse for shipping charges on any items that are being exchanged or returned that are not the fault of our company. 

Your exchange order will be processed in the order it was received that day.


Dropping off Your Own Shirts to be embroidered: 

You can come to our office anytime during normal business hours to drop off your polos. You do not need to make an appointment. Embroidery is $3 per item. Time to completion varies throughout the year (a few days to 12 business days). We call you once the items are complete.

 

  

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4580 E. Rolling Ridge Road, S.V, AZ 85140
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